User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Slotbox’s services. We take your privacy seriously and set out below what data we hold, why we need it and how you can manage your information. This page applies to our UK-facing services and to the Site operated under the Slot Box brand where relevant.
Types of data we collect
We collect several categories of information to provide and secure your account, handle payments and improve our service. These include personal data, technical data and transactional data.
Personal data
Personal data covers details you provide when registering or contacting us, such as your name, date of birth, address, email and phone number. We also collect identity documents and verification data where required to confirm your age and identity.
Technical data
Technical data is information about your device and how you use the Site. This can include IP address, browser type, device identifiers, operating system, referral data and cookies. We use this data for security, fraud prevention and to keep the Site working smoothly on desktop and mobile.
Transactional data
Transactional data covers your deposits, withdrawals, bets, play history and payment method details. We store this information to process payments, manage your account and meet regulatory and record-keeping obligations.
How we use your information
We use collected data to:
- create and manage your account and carry out identity checks;
- process deposits and withdrawals and prevent fraud;
- provide customer support and respond to enquiries;
- monitor account activity for responsible gambling and security;
- comply with legal and regulatory obligations;
- send service communications and, where you consent, marketing messages (you can opt out at any time).
Data protection practices
We protect data using technical and organisational measures such as encryption, access controls and staff training. Access to personal data is restricted to authorised personnel and trusted service providers who act on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to personalise your experience. You can manage cookie settings in your browser or via the site cookie preferences. Disabling certain cookies may affect Site functionality.
User rights
As a user in the UK you have rights over your personal data, including the right to access, correct or request deletion of data where applicable. You may also withdraw consent where processing is based on consent, and request restriction of processing in certain circumstances.
Access, correction and deletion
To exercise your rights, contact our data team at [email protected]. We may ask for proof of identity before fulfilling requests to protect your account. We will consider and respond to requests in line with applicable data protection law.
Information sharing and third parties
We share information with third parties only where necessary to provide services or comply with legal obligations. Typical recipients include payment processors, identity verification and anti-fraud providers, analytics partners and, if required, regulators or law enforcement. We require such providers to keep your data secure.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the Site and, where appropriate, notified to you. Continued use of our services after changes are posted means you accept the updated policy.